Refund policy

At Nani Di Barni, we take great care in preparing and packing our homemade pickles so that they reach you safely and in good condition.

Because our products are food items, we generally do not accept returns of products that have been opened or used, for hygiene and food-safety reasons.

Damaged, leaked or incorrect products

If your order arrives:

  • damaged,
  • leaking,
  • tampered with,
  • spoiled,
  • incorrect, or
  • materially different from what you ordered,

please contact us within 48 hours of delivery.

Please provide:

  1. Your order number
  2. Clear photographs/videos of the package and product
  3. Photographs of the shipping label
  4. A brief description of the issue

Our team will review the issue and, where appropriate, provide a replacement or refund.

Products damaged during delivery

If a jar is damaged or leaking during transit, please do not consume the product. Contact us within 48 hours with photographs/videos of the package and product.

After verification, we may offer a replacement or refund depending on the circumstances.

Wrong product received

If you receive a product different from what you ordered, please contact us within 48 hours. After verification, we will arrange an appropriate replacement or refund.

Change-of-mind returns

Due to the nature of food products, we do not accept returns simply because a customer has changed their mind, does not like the taste, or no longer wants the product after delivery.

Order cancellation

You may request cancellation before your order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For prepaid orders where cancellation is accepted, the eligible refund will be processed to the original payment method.

For COD orders, no payment is collected until delivery.

Refund processing

Once your refund is approved, we will initiate the refund within 5-7 business days.

The time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.

Promotional and sale orders

Products purchased during promotional offers or discounts are subject to the same damage, incorrect-product and quality-related protections described above.

Contact

For return, replacement or refund requests:

Email: nanidibarni@gmail.com
Phone/WhatsApp: +91 7727954601